This article is unfinished and in BETA

There could be a couple of reasons why you might be having trouble sending or receiving Lightning payments to/from your Purse Wallet. Lets break down the most common reasons:

Amount too large
No routes
Quoted fee was too small for actual transaction

Amount too large
The amount you're sending is too large for the channels between our node, and your node/wallet. You could try sending a smaller amount, or you might have an inbound liquidity issue on your own node.

No routes
There doesn't exist a connection between your node/wallet and our node. You could try opening up more channels with major nodes, or better, open a channel directly with us <Link to Purse Node>

Quoted fee was too small for actual transaction
When you start a lightning withdrawal by entering an invoice and amount, we will decode that invoice and attempt to find a route to your destination for the specified amount and calculate an estimated fee and show that to you. Then, if after you confirm the withdrawal and we actually attempt to send it, the fee would be larger than that quoted fee, we will cancel the payment and let you know the original withdraw fee was too small. This most always happens because during the time between when we quoted the fee, and when we sent the payment, the path between the nodes had changed, resulting in a different, higher fee. Usually, you can just try to send it again and it should work the second time.
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